Ombudsman committed to ensure protection of masses rights

Ombudsman committed to ensure protection of masses rights

Staff Report

QUETTA: The Provincial Ombudsman of Balochistan is committed to ensuring the protection of the rights of the people of Balochistan. So far, the provincial ombudsman has redressed several issues of common people
Likewise the Federal Ombudsman’s Office has been working in Islamabad since 1983, while its 13 regional offices in four provinces and different cities have also been set up to provide speedy justice. The Federal Government is working day and night to redress the grievances of the people against the injustices done to them by the mismanagement, incompetence and laziness of more than two hundred institutions of the Federal Government.
It also has the distinction of being the first institution in Asia. There is no need for a lawyer, no fees, no other newcomer expenses. Yes, action is taken within 24 hours and every complaint is decided within a maximum of 60 days.
Undoubtedly, it is a sign of the people’s confidence in the Federal Ombudsman’s Office that in the year 2020, the Federal Ombudsman Secretariat has registered one lakh 33 thousand 521 complaints against the federal agencies for obtaining justice, out of which one One lakh 30 thousand 112 complaints were decided. This is the highest number of complaints and most decisions in a single year since the establishment of the Federal Ombudsman Secretariat in 38 years.
Following the decisions of the Federal Ombudsman, the implementation of these decisions was regularly monitored by the Implementation Wing, due to which the implementation rate of the decisions was 99.6% while.
The rate of review and appeals to the President of Pakistan was less than 0.24%. In spite of the fact that the work in the office has been affected due to Karuna this year 2021 also due to the new strategy introduced by the Federal Ombudsman Syed Tahir Shahbaz and the full use of modern technology so far.
During the last 10 months, more than 90,000 complaints have been registered out of which more than 84,000 have been decided while action is being taken on survival or grievances. Of these, 18,315 complaints were received online (website, mobile app) while 12,492 were received under “integrated computerized system”.
It should be noted that the Federal Ombudsman has directed all the agencies of the Federal Government to be connected with their computerized system under this integrated computerized system. So far, more than 188 federal agencies have been linked to the system, while other agencies are also being linked.
If left unmanaged, they can be left astray and lose the right path. Besides, NADRA, Pakistan Post, Allama Iqbal Open University, Pakistan Bait-ul-Mal, Pakistan Railways, Pakistan Post, State Life Insurance, Benazir Income Support Program (Ehsas) and EOIBK. The federal ombudsman launched a program called Outreah Complaint Resolution to bring the complainants to justice near their homes. Under which the investigating officers of the Federal Ombudsman are going to the Tehsil and District Headquarters themselves and providing free and speedy justice to the people near their homes. So far this year 6360 complaints have been resolved under this program.
The Federal Ombudsman Secretariat is also working on a separate department called “Facilitation Commissioner for Overseas Pakistanis” to address the issues of over 95 lakh Pakistanis residing in foreign countries.